Support Tickets

Customer support is available in various forms, and support tickets are one of the best ways for customers to get in touch with vendors.

The support ticket system allows the customer to pose their questions directly to vendors. They simply have to choose the category, the product they have a question about, the urgency, and write their question in detail. They will be issued a ticket number, and will be notified when a reply is posted. You can change the inquiry priority and status in your account, and add replies if required. 

 

A customer may create a support ticket from their Account -> Orders page.

Customer support ticket submission form.

Fields available:

  • Category
  • Priority
  • Product
  • Issues they have
 

There will be a new “Support Ticket” tab under My Account for customers to check their tickets.

Customers can manage their tickets very easily.

  • Change priority
  • Change status
  • Add a new reply

To review customer support tickets, simply navigate to the ‘Support’ tab in your Store Manager.

Vendors will see support tickets only for their products.

Support tickets can be filtered by:

  • Priority
  • Status
  • Date
  • Product

It’s very easy to manage support tickets from your Store Manager.

You also have the option to change ticket priority and status.

 

You’ll receive notifications for as well as an email each time a support ticket and reply to a ticket are received.

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