Customer support is available in various forms, and support tickets are one of the best ways for customers to get in touch with vendors.
The support ticket system allows the customer to pose their questions directly to vendors. They simply have to choose the category, the product they have a question about, the urgency, and write their question in detail. They will be issued a ticket number, and will be notified when a reply is posted. You can change the inquiry priority and status in your account, and add replies if required.